Marketing services support

Marketing services support when the team is stretched

When deadlines slip, pitches land at the wrong moment, or client work needs more hands, marketing delivery starts to suffer. We join your team to help with tenders, discovery, account and project management, strategy and ongoing support - working alongside the people you already have.

Who this is for

Agencies and teams at capacity

Marketing agencies and in-house teams who need senior support for pitches, delivery or account management without a permanent hire.

  • A tender or pitch has landed and the team is already full.
  • Discovery or scoping needs someone who has done it before.
  • Client work needs an extra pair of hands for a few weeks or months.

What this covers

Where teams usually need help

These are the areas where extra capacity, experience or a clearer process makes the biggest difference.

When tenders arrive at the wrong time

RFPs and pitch support

When a tender arrives and the team is already at capacity, responses can be rushed and important details missed. We help write clear responses, shape the technical and design approach, and build delivery plans that reflect what your team can realistically deliver.

When projects start unclear

Discovery and scoping

When a project starts without proper scope, problems often appear later in delivery. We run discovery sessions and scoping workshops so everyone understands the problem, the priorities, and what success looks like before build begins.

When client updates fall behind

Account and project management

When client updates fall behind or handovers are unclear, trust suffers and amends pile up. We can manage client communication, resourcing and delivery alongside your existing team so work keeps moving.

When retainers lose rhythm

Marketing strategy and retainers

Retainers work best when there is a clear rhythm and someone keeping things on track. We help with marketing strategy, process and ongoing support so work does not depend on last-minute effort every month.

Tell us what is not working. We will agree a sensible first step.

How we engage

From pitch to handover

1

Pitch

We help shape the response, technical approach and realistic delivery plan.

2

Discovery

We run sessions so scope, priorities and success criteria are clear before build.

3

Delivery

We join your team for account or project management while work is in progress.

4

Handover

We leave clear documentation and ownership with your team when our part is done.

How we engage

Project work or regular support

Some clients need help with a single piece of work - a pitch, a discovery, a difficult handover, or a sprint where delivery has stalled. Others want a few days each month for ongoing support. We agree the scope upfront so the work is useful and proportionate.

Go deeper

Agency process consulting

If the wider problem is how the agency runs - approvals, resourcing, tools, or how work moves between teams - that is a separate, more involved piece of work.

Process consulting

Fit

This is for you if

  • You need RFP support or pitch writing from someone who has delivered this work before.
  • Discovery workshops or account management need an experienced extra pair of hands.
  • You want support alongside your team, not a replacement agency.

Not this

This is not

  • A full-service agency taking over the client relationship.
  • Junior resource billed as senior consultancy.
  • Open-ended scope with no agreed outcomes.

Questions

Common questions

Can you help write an RFP response?
Yes. We help shape the technical and design approach, write clear responses, and build delivery plans that reflect what your team can realistically deliver.
Do you work on-site or remotely?
Most work is remote with regular video calls. Workshop sessions can be in person when that suits the client and location.
How do you charge for marketing services support?
By day rate or agreed project scope, depending on the work. We agree capacity and outcomes upfront so there are no surprises.
What is the difference between this and process consulting?
Marketing services support adds hands for delivery - pitches, discovery, account management. Process consulting fixes how the agency runs overall.

Related

You might also need

Need extra capacity on the team?

Tell us what is causing difficulty. We will suggest a practical first step.