Terms of Service

1. Introduction

These terms of service ("Terms") govern your use of the website at 4dservices.co.uk ("Website") and, where applicable, your engagement of services provided by 4D Services Limited ("we", "us", "our"), a company registered in England and Wales. By accessing the Website or engaging our services, you agree to these Terms. If you are acting on behalf of a business, you confirm that you have authority to bind that business.

2. Use of the website

You may use the Website only for lawful purposes and in a way that does not infringe the rights of others or restrict their use of the Website. You must not: use the Website in any way that is unlawful, fraudulent or harmful; attempt to gain unauthorised access to any part of the Website, our systems or any data; transmit any malware or code that could harm the Website or its users; scrape, harvest or use automated means to access the Website without our prior written consent; or use the Website in a manner that could damage, disable or overburden our infrastructure. We reserve the right to suspend or withdraw the Website or any part of it at any time. We do not guarantee that the Website will be available at all times or free from errors.

3. Our services

We provide website design and build, SEO and auditing, digital visibility, AI prototyping, marketing services support, and agency process consulting. The scope, deliverables, fees and terms for any specific engagement will be set out in a separate agreement, statement of work or quote ("Engagement Terms"). In the event of conflict between these Terms and any Engagement Terms, the Engagement Terms will prevail for that engagement. We will perform the services with reasonable skill and care. We do not guarantee specific outcomes (e.g. search rankings or traffic) unless expressly agreed in writing. Any estimates or timelines are indicative and not binding unless stated otherwise in the Engagement Terms.

4. Intellectual property

Unless otherwise agreed in writing, we retain ownership of all intellectual property rights in our pre-existing materials, methodologies, tools and know-how. For deliverables created specifically for you under an engagement, ownership will be as set out in the Engagement Terms. Typically, upon full payment we assign to you the rights in the custom deliverables created for your project, while we retain rights in our tools, templates and generic components. You must not use our name, logo or materials for purposes other than those agreed without our prior written consent. You grant us a licence to use your name, logo and project details for our portfolio and marketing unless otherwise agreed.

5. Fees and payment

Fees and payment terms will be set out in the Engagement Terms. Unless otherwise agreed, fees are due within the period stated on our invoice (e.g. 14 or 30 days). We may charge interest on overdue amounts at the rate permitted by law. You are responsible for any taxes (e.g. VAT) that apply to your jurisdiction. If you cancel or pause an engagement, we may invoice for work completed and for any non-cancellable costs we have incurred. Refunds are at our discretion unless required by law.

6. Confidentiality and data

Each party will keep confidential any confidential information received from the other and will use it only for the purpose of the engagement. This obligation survives termination. Our handling of personal data is set out in our Privacy Policy. You must ensure that any data you provide to us (including about your customers or users) is provided in compliance with applicable data protection law and that you have the right to share it with us for the purposes of the engagement.

7. Limitation of liability

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded or limited by law. Subject to that, we will not be liable for any indirect, consequential, special or punitive loss or damage (including loss of profit, revenue, data or goodwill). Our total liability to you for any claim or series of claims arising out of or in connection with these Terms or an engagement will not exceed the fees paid by you to us in the twelve months preceding the claim. These limits apply whether liability arises in contract, tort (including negligence) or otherwise.

8. Termination

Either party may terminate an engagement in accordance with the Engagement Terms. We may suspend or terminate your use of the Website or our services if you breach these Terms or the Engagement Terms. On termination, you must pay for all work performed and costs incurred up to the date of termination. Provisions that by their nature should survive (including confidentiality, intellectual property, limitation of liability) will survive termination.

9. General

These Terms (together with our Privacy Policy and any Engagement Terms) constitute the entire agreement between you and us regarding the Website and our services. No failure or delay in enforcing any right will operate as a waiver. If any provision is found invalid or unenforceable, the remaining provisions will remain in effect. These Terms are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction, except that we may bring proceedings in your country of residence. You may contact us at hello@4dservices.co.uk. 4D Services Limited is a company registered in England and Wales.